Refund policy

Scope

This policy applies to paid application analytics engagements with streamserve (instrumentation, funnel analysis, retention cohorts, and product reporting). It does not cover physical products, shipping, or software licenses we do not sell. This website does not process payments; invoices are issued under a separate agreement.

Eligibility

Refund requests are considered when work has not started, when we cancel an engagement, or when delivered work materially fails to match the written scope. Preference changes after kickoff are handled as rescope, not automatic refunds.

Timeframe

Request a refund within 14 days of the invoice payment date for work not yet started, or within 7 days of a milestone delivery if you believe the deliverable misses the agreed scope. Later requests are reviewed case by case.

Full and partial refunds

If we have not begun discovery or instrumentation work, eligible payments are refunded in full. If work has started, we may issue a partial refund equal to the unused portion of the fee after deducting completed discovery, schema drafting, or analysis hours documented in the engagement log.

Non-refundable items

• Completed milestone deliverables accepted in writing
• Third-party tool costs purchased on your behalf with prior approval
• Retainer days already delivered in a monthly reporting period

Deposits

A deposit to reserve a start date is refundable in full if you cancel at least 5 business days before the agreed kickoff. Cancellations inside that window may forfeit up to 50% of the deposit to cover reserved analyst time.

Cancellation and rescheduling

Either party may cancel with written notice. You may reschedule a kickoff once at no charge with at least 3 business days’ notice. Repeated reschedules may require a new deposit.

No-shows

If scheduled workshop or review sessions are missed without 24 hours’ notice, that session time may be marked as delivered against the engagement and is not refundable.

Work already started

Once discovery interviews, schema drafting, or analysis have begun, fees for completed hours are owed. Unused prepaid hours on an open engagement may be refunded or credited toward a future month by agreement.

Purchased materials

If we purchase datasets, connectors, or temporary tool seats solely for your project with your approval, those costs are non-refundable once incurred.

Refund process and method

Email hello@streamserve.digital or call +82-8-929-6221 with your invoice reference and reason. Approved refunds are returned via the original payment method within 10 business days of approval.

Exceptions

Statutory rights under applicable Korean consumer law remain unaffected where they apply to your situation.